Policies

Refund and Cancellation Policy

Despite our efforts to run every class as scheduled and posted on our website, there may be occasions when a class must be canceled or rescheduled. Should a class be canceled or rescheduled, Accelerate will gladly refund your registration fee or reschedule you into another session of the same class. Accelerate is not responsible for any other costs incurred as a result of a canceled or rescheduled class, including but not limited to fees incurred for airline changes or cancellations or hotel deposits. If an individual or organization needs to cancel or reschedule a class for which he/she/they are signed up, that individual or organization must let Accelerate know at least 72 hours prior to the scheduled class date. Late cancellations may result in forfeiture of your registration fee. Please call us if you may have to reschedule or cancel and we will try to work with you to get you the training you need.

Certificates

You receive a handsome printed certificate for each class you attend.

Our certificates look great and prove that you have been well-trained. If you need to become “certified,” however, that is another matter. To become Adobe Certified, Claris/FileMaker Certified, or a Microsoft Office Specialist, for example, you must take and pass an exam offered by the software publisher or their official testing provider. Some of these tests are offered online, or there are testing centers all around the United States and in many parts of the world.

Free Retakes

With each class you take at Accelerate, you are entitled to retake the same class again for free as many times as we run it for a full year. Just contact us by phone, email, or contact form to let us know on which date(s) you would like to retake your class.